Refund policy
We want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, we're here to help.
1. Return Window
- You may request a return within 7 days of receiving your order.
- To be eligible for a return:
- The product must be unused and in its original condition.
- The product should be returned with its original packaging, tags, accessories, and invoices where applicable.
- The product must not show signs of use, washing, damage, or alteration.
- You must provide reasonable proof of the issue when requested.
2. Eligible Reasons for Return
We accept returns when:
- You received the wrong product.
- The product arrived damaged or defective.
- The product is significantly different from what was advertised.
- The order contains a missing or incorrect item.
- For damaged or defective products, please contact us as soon as possible after delivery.
3. Change of Mind / Unwanted Items
Returns for simply changing your mind, ordering the wrong item, or no longer wanting the product are accepted only where the product is eligible for return under our return conditions.
Any applicable return shipping charges may be deducted from the refund or paid by the customer, depending on the circumstances of the return.
4. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please provide:
- Your order number.
- Clear photographs of the product.
- Photographs of the packaging and shipping label.
- A short description of the issue.
- A video of the unboxing may also be requested where necessary.
We will review the request and, if approved, provide an appropriate resolution such as a replacement, return, or refund.
5. How to Request a Return
To request a return, contact our customer support team with your order number and reason for the return.
After reviewing your request, we will provide instructions for returning the product if your request is approved.
6. Return Shipping
If the return is due to our error, such as receiving a wrong, damaged, or defective product, we will provide an appropriate return solution.
For other eligible returns, the customer may be responsible for return shipping costs.
7. Refunds
Once your returned product is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be processed within 7 business days after the return is approved.
The time required for the refunded amount to appear in your bank account or payment method may vary depending on your payment provider or bank.
8. Refund Method
Refunds will normally be issued to the original payment method used for the purchase.
For Cash on Delivery orders, we may request valid bank account or UPI details to process the refund.
9. Exchanges
Where available, eligible products may be exchanged for another size, colour, or product.
Exchange availability depends on stock. If the requested replacement is unavailable, we may offer a refund or another suitable resolution.
10. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Once an order has been shipped or fulfilled, cancellation may no longer be possible and the customer may need to follow the applicable return process.
11. Important Note
Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable Indian consumer protection laws.
We reserve the right to verify return requests and reject requests that do not meet the conditions stated in this policy, subject to applicable law.
12. Contact Us
For return or refund assistance, please contact us:
Email: corens.store@gmail.com
Phone/WhatsApp: +91 863 806 4554
Please include your order number whenever contacting us about a return or refund.