Privacy policy

At CORENS.CO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, place an order, use our services, or communicate with us.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our store, we may collect the following information:

Personal and Contact Information

This may include:

  • Your full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Other information you provide when contacting us
  • Order and Transaction Information

When you make a purchase, we may collect information such as:

  • Products purchased
  • Order details
  • Transaction details
  • Payment status
  • Returns, refunds, exchanges, or cancellations

We do not directly store your complete debit or credit card details. Payments are processed through our payment providers.

Device and Website Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages you visit
  • Website interactions
  • Referring pages
  • Cookies and similar technologies

2. How We Collect Information

We may collect information:

  • Directly from you when you place an order or contact us.
  • Automatically when you browse or use our website.
  • Through Shopify and other service providers that help us operate our store.
  • Through payment processors, shipping providers, analytics services, advertising platforms, and other business partners where applicable.
  • 3. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders.
  • Process payments and refunds.
  • Arrange delivery and shipping.
  • Provide customer support.
  • Communicate with you about your orders.
  • Handle returns and exchanges.
  • Improve our products, website, and services.
  • Personalize your shopping experience.
  • Detect and prevent fraud or unauthorized activity.
  • Send promotional or marketing communications where permitted.
  • Display relevant advertisements.
  • Comply with applicable laws and legal requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functions, remember your preferences, understand how visitors use our website, and improve our services.

Shopify and certain third-party services may also use cookies or similar technologies for analytics, advertising, and other purposes.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of our website.

5. Sharing Your Information

We may share your information with trusted third parties when necessary to operate our business and provide our services.

These may include:

  • Payment processors and financial service providers.
  • Shipping and delivery companies.
  • Order fulfillment and logistics providers.
  • Website, analytics, and technology providers.
  • Customer support providers.
  • Marketing and advertising providers.
  • Government authorities or law enforcement where legally required.

We do not sell your personal information as a standalone product.

Third-party service providers may process your information according to their own privacy policies.

6. Payment Information

When you make a purchase, your payment information is processed by the applicable payment provider.

We do not intentionally store complete payment card information on our own systems.

Payment providers may collect and process your information according to their own privacy policies and security practices.

7. Marketing Communications

If you choose to receive promotional communications from us, we may contact you through email, SMS, WhatsApp, or other available communication channels.

You can unsubscribe from promotional emails by using the unsubscribe option included in the relevant email.

Even if you opt out of promotional communications, we may still contact you regarding essential matters such as your order, payment, delivery, returns, refunds, or customer support.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Completing transactions.
  • Providing customer support.
  • Maintaining business and transaction records.
  • Preventing fraud.
  • Resolving disputes.
  • Complying with legal and regulatory obligations.

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.

10. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

11. Children's Privacy

Our website is not intended for children who are not legally permitted to use online shopping services.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review and take appropriate action.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of information where legally permitted.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain marketing communications.

To make a privacy-related request, contact us using the details below.

We may need to verify your identity before processing certain requests.

13. International Data Processing

Some of the service providers we use, may process or store information in countries outside India.

Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

15. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us:

Email: corens.store@gmail.com
Phone/WhatsApp: +91 863 806 4554

Please include your order number where relevant so that we can assist you more efficiently.